Printing at ABN AMRO was frequently problematic, leading to a high volume of calls to the IT helpdesk. The bank saw an opportunity to solve this problem and, at the same time, make document management fast, secure and efficient. To enable this optimisation to happen, Ricoh collaborated with IBM, which is responsible for ABN Amro’s outsourced IT infrastructure including desk-side services and service-desk. ABN AMRO has substantially increased employee and customer satisfaction, resulting in higher productivity at lower costs.
"Ricoh, in collaboration with IBM, continues to encourage us to increase our cost effi ciency, while employees get modern resources which help them serve customers faster and more securely." Harry Heijes, Head of EUS, ABN AMRO
- Reto empresarial : Procesos y flujos de trabajo digitales, Seguridad de la información, Gobierno y cumplimiento de normativa
- Sector : Servicios financieros
- Tamaño de negocio : Grandes empresas
- Línea de servicio : Managed Document Services